Operations Manager - South West

Contract Type:

Regular

About Autoglass®and Laddaw®

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.

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Operations Manager

Location: Covering branches across Devon and Cornwall - with a requirement for regular travel across all sites

Contract Type: Full-time, Permanent

Salary: £42k - £52k Based on experience. Additional benefits: annual bonus up to 20% + private medical + employer pension contribution up to 10%.

Grade: E

Hours: 40
- Monday – Friday

Start date: From Jan 2027

Required: Full UK Manual Driving Licence

At Autoglass®, our purpose is simple:
making a memorable difference with care
.

As an operations Manager
, you’ll play a vital role in delivering exceptional customer service through the leadership of a team of skilled Technicians and support colleagues. You’ll inspire high performance, champion employee engagement, and ensure our technical expertise continues to set us apart.

This is an exciting opportunity to lead a geographically dispersed team, drive operational excellence, and create an environment where people can thrive, develop and achieve their full potential.

What You’ll Be Doing

Leading and Developing Your Team

You’ll create an outstanding experience for every colleague by focusing on wellbeing, performance and development. You’ll:

• Lead and support a team of approximately 15-25 colleagues across customer centres and mobile operations
• Deliver exceptional onboarding and induction experiences for new starters
• Coach, inspire and develop individuals to achieve their full potential
• Ensure effective succession planning and proactive recruitment activity to maintain optimum headcount
• Create meaningful performance and development plans for all team members
• Foster a diverse, equitable and inclusive culture where everyone feels valued and supported

Driving Operational Excellence

You’ll be responsible for ensuring your team consistently delivers high standards across all areas of the operation by:

• Leading the delivery of local capacity plans and proactively managing risks
• Monitoring and improving operational performance against key business objectives
• Communicating goals, targets and priorities clearly to ensure colleagues understand their contribution to wider business success
• Collaborating with key stakeholders to identify opportunities for continuous improvement
• Managing resources effectively to maximise productivity and efficiency

Delivering an Exceptional Customer Experience

Customer satisfaction is at the heart of everything we do. You’ll:

• Champion outstanding customer service across your operation
• Engage with customer feedback and drive improvements where required
• Ensure every customer receives a high‑quality service experience
• Promote our technical superiority and maintain industry-leading quality standards
• Drive performance to minimise warranty rates and maximise customer loyalty

Promoting a Safe and Responsible Culture

You’ll play a key role in creating and maintaining a zero‑harm culture by:

• Leading Health, Safety and Wellbeing initiatives across your region
• Ensurin…