Service Team Manager

We are looking for a Service Team Manager to lead and support a team of technicians to provide industry leading frontline customer service.

About the role:

Leading, coaching and developing a team of Service Technicians to drive performance, engagement and customer satisfaction. Managing and strengthening customer relationships within your regional area, ensuring a consistently high standard of service is delivered. Supporting field operations by undertaking technician duties when required, providing hands-on assistance during periods of peak demand or operational need. Monitoring team performance, workload planning and resource allocation to ensure service targets and customer expectations are met.

Promoting a culture of safety, continuous improvement and technical excellence across the team. Working collaboratively with internal departments to resolve customer issues and support business objectives. We are looking for someone who has knowledge of service operations and providing excellent customer service. Here is a quick tick list for the other skills we are looking for:
Strong leadership, coaching and team development skills. Excellent communication and relationship-building abilities. Effective self-management and personal accountability. Strong organisational and time management skills. Technical understanding of service operations and customer support environments. Our

Offer:

Competitive salary and commission scheme Attractive company pension with a generous employer contribution Company vehicle and fuel card Company sick pay Voluntary critical illness cover Free eye tests and annual flu vaccinations 24/7 Employee Assistance Programme Employee benefits platform with discounts and savings

You'll receive industry-leading training and ongoing support to help you succeed, along with excellent opportunities for career progression within Toyota Material Handling. Why choose Toyota? Toyota Material Handling is the world's leading manufacturer of material handling equipment, providing innovative solutions and expert support across the UK. Our people are at the heart of our success. We foster a culture of continuous improvement, encouraging employees to develop their skills, share ideas and make a real impact.

We are committed to creating a safe, inclusive and supportive environment where everyone feels valued and empowered to reach their full potential. Toyota Material Handling UK is proud to be an equal opportunities employer. We carefully review every application we receive. Due to the high volume of applications, only candidates selected for interview will be contacted.