Projects & Service Director

Nottinghamshire head office with hybrid working and national travel

£100,000 basic salary, £8,000 car allowance and 20% bonus opportunity

Reporting to the Managing Director and working within the senior leadership team, you will take responsibility for Project Delivery and Service Delivery functions.

You will join an experienced business that is continuing to modernise its operations. Investment in ERP and CRM systems is underway, alongside work to strengthen processes, reporting and accountability. Your role will be to translate that investment into practical improvements in delivery, customer experience and profitability.

The remit covers multiple concurrent projects, national service operations, internal engineering teams and subcontractor delivery partners. It offers scope to influence the full customer journey, from reviewing an opportunity before a contract is agreed through to project completion, maintenance and future upgrades.

• Lead service and projects with equal focus.
• Strengthen financial performance.
• Bring commercial discipline to project decisions.
• Maintain control throughout delivery.
• Develop the service proposition.
• Build trusted customer relationships.
• Develop the management team.

Character will be central to this appointment. You will need to be visible, approachable and credible, with the confidence to challenge and the judgement to know how to do it constructively.

You will be comfortable moving between a detailed project review, a difficult customer conversation and a discussion about the wider direction of the business. You will respect the knowledge within an established team while setting clear expectations and following through on decisions.

I’m particularly interested in your ability to build relationships with utilities and infrastructure clients. You will understand how to engage operational, engineering, procurement and commercial stakeholders, navigate their approval processes and maintain trust when delivery or commercial pressures arise.

• Senior operational leadership across both project delivery and ongoing service or maintenance.
• Strong financial and P&L management capability, with evidence of improving profitability and operational performance.
• Experience of contract review, project due diligence, forecasting, cost control and change management.
• Direct responsibility for senior customer relationships, including negotiations, escalations and contract retention or growth.
• Leadership of managers, field teams and subcontractors, with accountability for safety, quality and delivery.
• Experience of implementing change and turning operational information into clear priorities and action.

Candidates from utilities, power, infrastructure, engineering services and related installation and maintenance environments.

Experience of working with utilities or critical national infrastructure customers would be particularly useful, as would familiarity with the governance, safety and contractual disciplines surrounding those relationships.

A specific engineering qualification is not a prerequisite; a degree or equivalent practical experience in a relevant technical or manufacturing environment would be equally valued.

The appointment will be subject to required employment and security checks. Start-date arrangements will take account of these requirements and the successful candidate’s notice period.