Field service Manager - South

Job Description Overview :

An exciting opportunity has arisen to join the service side of the Henry Schein Equipment business. This role is pivotal to the ambitious growth of the service Department. As part of Service Management team you will play a key part in day to day management and the strategic evolution of the service business.

Working alongside the Field Service Manager for the North Region you will oversee the scheduling and training quality and productivity of field service technicians and internal teams.

This is a fast-paced part of the business where quick thinking and creative problem resolution are essential skills for success.

Job Responsibilities:

The role holder will be expected to be responsible for the following:

Field Service Team:

Technical inspections

Final and in-progress job inspection and management

Quality and productivity assessments

Spot checks

Product & Complaint Liability Management:

Implements policy and procedures for all product liability issues.

Reports on all product liability issues.

Complaint oversight of quality issues pertaining to field activities

Supplier Management:

Represents the company in Field Service and Technical matters.

Coordinates the activity of other group technical members in appropriate matters.

Customer Service Accountability:

To install and maintain high standards of installation and service towards the objective of complete customer satisfaction.undefined

New Product Development Accountability:

To be responsible for ensuring operational readiness for the Field service team in terms of training, knowledge and awareness and recommend improvements where necessary.

Support of Another Departments Accountability:

Provide Technical support and assistance to group service and operations departments as required.

Form strong relationships with Field Manager for the North for a consistent management approach across the Field service teamundefined

Administrative Accountability:

Provide coaching and training to TSMs, end users, and group departments as required

Maintaining high levels of customer service.

Maintain oversight and technical contribution to all high revenue and bespoke installations

Ensure that Health & Safety is managed, controlled so that the company, and employees are fully up to date, trained and compliant with legislation.

Ensure workshop, tools, equipment and other department assets are controlled and used effectively to complete customer repairs within time expectations.

Job

Skills & Experience Required:

To succeed in this role, you’ll need the following:

Proven Business experience in a service management function and including financial and personnel management

Technical background with the ability to understand electrical/electronic/mechanical equipment. Essential within the dental industry

Experience of installing and repairing dental equipment (minimum 3-5 years)
Management training / project management training.

Understand plans, specifications, submittals and other documents received from the customer

How to work with field engineering, technical support and project managers to develop solutions, proposals, submittals and quotes for industry related projects

Person Specification:

We believe the type of person best suited to this role will be:

Self-motivated, having the proven capacity to fully complete tasks to conclusion

Excellent communication skills

Strong skills to lead, motivate, support and develop individuals

Excellent planning, project and time management skills

Results driven both individually and within team

Our benefits include:

A competitive salary
25 days holiday a year, with ability to buy up to 5 days holiday each year

Life Insurance Cycle to Work scheme

Company Car Subsidised gym membership

Access to Health & Wellbeing Apps Employee discountsA…