Community and Content Specialist

Role Purpose

Location
- Ruddington, Nottinghamshire

Level - Support Role

Department - Marketing

Working Pattern
-Full Time Hybrid (3 days a week in office, Tues - Thurs)

Benefits
-Benefits at Ideagen

Salary - To be discussed at next stage

We have an exciting opportunity to join our forward-thinking central marketing team, working at the intersection of community engagement, content creation, and AI-driven search. As a Community & Content Specialist, you will play a key role in building brand credibility across industry platforms, creating high-impact content, and engaging authentically with professional communities. You’ll help position the organisation as a trusted authority while contributing directly to visibility, reputation, and lead generation.

• Engage actively in online communities such as Reddit, Quora, Linked In groups, and industry forums, providing helpful and knowledgeable contributions
• Monitor and participate in discussions related to compliance, risk management, and industry challenges, offering valuable insights without overt promotion
• Manage and grow presence across review platforms including G2, Capterra, and Trust Radius, supporting review generation initiatives
• Respond to all customer reviews in a timely and professional manner, ensuring positive engagement and addressing feedback constructively
• Create high-quality, search-optimised content such as FAQs, how-to guides, blog posts, and competitor comparisons
• Repurpose community discussions into engaging content assets that support wider marketing goals
• Track and analyse content performance and community engagement, identifying opportunities to improve visibility and impact
• Collaborate with internal teams to align messaging and ensure consistency across content and platforms

• Previous experience in community management, content marketing, or digital engagement within a B2B environment
• Strong writing skills with the ability to communicate complex ideas in a clear, engaging, and accessible way
• Comfortable adapting tone and style across different platforms, from informal forums to professional networks
• Experience engaging with online communities and building credibility through consistent, value-led contributions
• Familiarity with review platforms such as G2, Capterra, or Trust Radius would be advantageous
• Analytical mindset with an interest in using data to optimise content and engagement strategies
• Interest in emerging trends such as AI search, SEO, and digital content optimisation
• A proactive, curious approach with the ability to learn new tools and adapt quickly in a fast-paced environment