Social Media and Community Executive

Social media & Community Executive

Department:
Sales and Marketing

Location:

Urban Playground Head Office, Nottingham

To own the day-to-day execution of our social media channels, ensuring content is scheduled, published, monitored and optimised across multiple brands and venues during a critical growth period, including the launch of our Chicago venue, while looking after London and Manchester

• Own the social media content calendar across multiple brands.
• Schedule and publish content across Instagram, Tik Tok, Facebook, Linked In and You Tube.
• Ensure content is published accurately and on time.
• Coordinate content requirements across multiple stakeholders.

• Monitor comments, messages and engagement across all channels.
• Respond to customer enquiries in line with brand guidelines.
• Escalate customer service issues where appropriate.
• Drive engagement and conversation within online communities.

• Work with internal teams, agencies, creators and designers to ensure content is received and published on schedule.
• Support launch campaigns, activations and events.
• Manage content libraries and asset organisation.

• Monitor performance of content and campaigns.
• Identify top-performing content and trends.
• Provide weekly reporting and recommendations.

• Strong interpersonal skills and ability to influence senior stakeholders.
• High attention to detail with the ability to see the bigger picture.
• Ability to manage multiple priorities and meet tight deadlines.
• Comfortable working in a fast-paced environment.
• Excellent written communication skills.

• Marketing Qualification or Degree.
• Social media native with strong understanding of Instagram, Tik Tok and You Tube.
• Hospitality, leisure, entertainment or consumer brand experience preferred.