Communications Support Officer

Communications Support Officer  

Job Description
JOB OVERVIEW
The Communications Support Officer (CSO) reports directly to the Communications Manager at East Midlands Reserve Forces and Cadets Association (EM RFCA). This role is key to maintaining and developing engagement with the Associations key audiences and stakeholders. The CSO manages our social media channels and monthly newsletter and produces written, photo and video content from events and interviews.

JOB DESCRIPTION
Appointment details :
Job title :
Communications Support Officer (CSO)
Job grade :
Administrative Officer (AO)
Reports to :
Communications Manager (CM)
Job purpose :
The CSO supports the CM in realising the ambitions laid out in the Associations communications strategy.
MAIN RESPONSIBILITIES AND TASKS
Duties of the CSO will include the following:
a.  Taking responsibility for managing and monitoring all social media channels on a daily basis. This includes creating and scheduling posts and responding to comments and direct messages in a timely manner. Contributing ideas for social media content and experimenting with new ideas are also part of the role.
b.  Arranging interviews and attending events to capture written, photo and video content that promotes the Reserves, Cadets, EMRFCA, and Forces-friendly organisations.
c.  Overseeing the production of a monthly newsletter that showcases the very best of our people each month.
d.  Producing graphics for use on social media and in newsletters and reports, ensuring all assets meet the organisations brand guidelines.
e.  Monitoring and managing the Associations enquiries inbox, providing prompt responses to stakeholder queries.
f.  Working with the CM to ensure the website content remains fresh and relevant with regular news and vacancy updates.
g.  Providing communications support and guidance to Reserve and Cadet units on an ad hoc basis.
h.  Producing monthly analytics with a commentary on the performance of our digital channels.
Competences required for the post
Essentials .
a. Degree level education in public relations, communications or journalism or equivalent experience in relevant field.
b. Well organized with excellent interpersonal and communication skills, including a
c. high standard of written English and experience of creating multimedia content.
d.

Experience of using mobile phones to capture eye-catching video content.
e.

Experience of managing social media channels and content management systems.
f.

Experience of using Canva and Adobe Creative Cloud for editing photos and creating graphics and videos.
g. Clean, full driving licence and the ability to travel within the East Midlands.
h. A pro-active, can-do attitude with good problem-solving skills.
Desirable .
a. General understanding of the Military, especially the Reserve and Cadet Forces and their structures.
b. Basic photography skills.
Specific requirements .
a.
IT literate   .Confident user of Microsoft Office programmes and comfortable learning new software packages.
b.
Personal attributes .Should be a team-player, sufficiently confident to interact with  Reserves and Cadets in person, articulate (both spoken and in writing), honest, reliable, self motivated and capable of using own initiative.
c.
Equality, diversity and inclusion.
Understand and recognise the importance of equality, diversity and inclusion, not only in the workplace but as a core tenet of all communications on behalf of EMRFCA. This includes making all content accessible friendly and considering other methods of communication where appropriate.
d.
Health and safety   .Comply with all health and safety regulations, taking responsibility for this in their own designated working area and having an awareness throughout the building.
Other features .
a. This job will…