Volunteer Onboarding & Community Support Coordinator

Overview

Help The Friendly Food Club fight food insecurity across BCP & Dorset. Volunteers are vital to what we do.

Help us with administration for onboarding and inductions and making that first contact really count. Flexible, remote-friendly role.

For people facing food insecurity, volunteers are often the first welcoming face they meet—offering a friendly face, warmth and reassurance at difficult times. This human connection reduces stigma, builds trust and helps people feel valued rather than judged, creating safe spaces where meaningful support can happen.

For Friendly Food Club, volunteers enable us to reach more people, respond flexibly to local needs and remain rooted in community insight. Ultimately, volunteers create lasting change—strengthening families, building resilience and helping communities thrive. Volunteers have time to listen to individuals and make all the difference for that one person. One person at a time, we help to build confidence, try new things and transform lives.

This role will significantly improve the first contact that a volunteer applicant has with us, offering a friendly welcome, just as we would want them to offer to our beneficiaries. We are hoping that this role will improve the speed of onboarding of good quality volunteers and get them working in the community as quickly as possible.

• Excellent communication and listening skills, with a friendly, inclusive approach
• Strong organisation and administrative skills
• Logical approach to processes and process improvement
• Confidence working independently while collaborating with a small team
• Use of IT and online systems for record keeping

• Experience volunteering or working in community, charity, education, health or support services
• Supporting, mentoring or coordinating people (formal or informal)
• Admin or systems experience (app, web back office, MS Teams) to support onboarding and communication

• Non-judgemental, compassionate and culturally aware
• Flexible, proactive and relationship-driven
• Motivated by making a difference

Our Volunteer Administrator will play a central role in helping Friendly Food Club grow its impact by building, supporting and sustaining a strong volunteer community. Volunteers are at the heart of everything we do from delivering our sessions, fundraising, communications and content development.

Priority will be given to those living in BCP & Dorset areas.

• Update online adverts
• Review applications
• Support onboarding new volunteers
• Support with motivating and retaining volunteers
• Administrate training updates and communications
  
  Help to shape and improve our volunteer experience

• Chance to make a real difference in your local community
• Flexible, remote-friendly volunteering
• Valuable experience in charity operations and HR
• Be part of a friendly, supportive, values-driven team
• A reference and impact story for your CV
• Be part of a growing charity