Service Charge & Rents Officer

Service Charge & Rents Officer - Norfolk

Salary: £39,330

Contract:

Permanent
Working Pattern:
Full-time (37 hours)

Location:

Norfolk (Hybrid working available)

We are recruiting for a Service Charge & Rents Officer to join a busy and supportive housing team in Norfolk.

This position plays a vital role in delivering accurate and transparent service charge and rent services to residents, working across a portfolio of over 7,000 homes.

• Administering service charge billing, calculation, and reconciliation
• Supporting rent setting and charge application processes
• Managing relationships with managing agents and scrutinising costs
• Ensuring compliance with housing legislation and regulatory requirements
• Responding to resident queries and resolving disputes
• Supporting continuous improvement across systems and processes

• Experience in service charges, rents, or housing finance
• Understanding of leasehold management and housing regulations
• Strong numerical and analytical skills
• Excellent communication and customer service abilities

• Salary of £39,330
• Permanent role with long‑term stability
• Hybrid working arrangements
• A great opportunity to develop within a specialist housing function

For more information or to apply, please contact:
George Westhead
📧 (email removed)
📞 (phone number removed)