Communications Associate - Freedom of Information

Job Title Communications Associate - Freedom of Information (FOI) Function:
Customer, Communications and Marketing

Location:

Hybrid Worker – Expectation is two days per week at our Nottingham office Contract type:
Permanent Salary:

Offered on a starting salary of £37,502 with the potential to increase to £41,669 over the course of three years. Closing Date:
Sunday 27 September 2026

The role exists to lead, manage, and deliver NHS Supply Chain’s Freedom of Information (FOI) process in full alignment with the Freedom of Information Act. Acting as the organisation’s central coordination point, the postholder ensures that all FOI requests are handled efficiently, accurately, and within statutory timelines. By working collaboratively across all directorates, providing expert guidance, and maintaining robust reporting, the role safeguards transparency, supports compliance, and enables NHS Supply Chain to meet its legal obligations with consistency and professionalism.

• Manage and oversee all Freedom of Information (FOI) requests to ensure full compliance with the Freedom of Information Act.
• Monitor deadlines, coordinate responses across directorates, and ensure all approval steps are followed.
• Ensure all FOI information is recorded and securely stored in line with standard operating procedures.
• Provide expert advice and guidance to colleagues on FOI requirements and compliant response drafting.
• Identify trends in FOI requests, share insights and provide governance monitoring reports.
• Collaborate with internal teams to gather information and liaise with the Department of Health and Social Care (DHSC) and NHS England on relevant requests.

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.

Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

• Knowledge of the Freedom of Information Act or a willingness to learn, supported by strong process and organisational skills.
• Proven ability to manage processes, deadlines, and multiple requests simultaneously.
• Excellent…