Compliance & Quality Coordinator

The role sits within the Compliance function and is critical to support the organisation in meeting its compliance obligations and high-quality standards that allow us to differentiate ourselves in our customer experience.

Your responsibilities will include delivering support and coordination across a range of compliance and quality-related activities such as managing documentation, supporting and carrying out audits, maintaining records and coordinating compliance activities across Zenergi.

• Support the Compliance Manager with work planning, forecasting, and scheduling (audits/reviews/data integrity activities)
• Maintain compliance and quality documentation within accurate and compliant record-keeping systems
• Support document control processes by ensuring policies, procedures, etc., are version controlled, issued and archived
• Conduct and support internal compliance and quality audits, maintaining clear audit trails for investigations and outcomes
• Provide administrative support for external audit activities
• Gather, analyse and present performance, compliance and quality data reports to the Compliance Manager
• Escalate issues to support risk management
• Manage day-to-day compliance and quality issues.
• Maintain and update the Compliance and Quality SharePoint sites as required.
• Support the preparation of communications, presentations and other related compliance documentation
• Monitor compliance, complaints and quality mailboxes
• Log and track customer complaints
• Assist with process and procedure development and continual improvement activities.
• Advocate for the development and adoption of processes and procedures to support compliance and quality initiatives with Zenergi.
• Support data accuracy, compliance and quality systems
• Support the development of communication and training materials
• Support compliance programmes relating to buildings, facilities and H&S provision
• Support programme of risk assessment and H&S record keeping
• Assist with the development of business cases for change requests
• Encouraging a culture of continuous improvement across teams and assisting with implementing ‘Continuous Improvement’ recommendations

Skills - Essential

• Good communication skills
• Problem-solving - ability to find solutions to a range of challenges.
• Organisation and planning skills
• Strong attention to detail

Knowledge & Qualifications - Desirable

• Experience in the energy industry as well as a good knowledge of services and associated regulations.
• Knowledge of ISO 9001, 140001, 45001 and 27001
• Working knowledge of internal audit processes
• Advanced knowledge of Microsoft Excel

Experience - Essential

• Experience in core Microsoft Office applications
• Experience in a data analysis-based role

Experience - Desirable

• Previous experience in a Compliance and/or Quality Assurance role
• Experience in report writing, including graphical presentations

Here at Zenergi, we like to reward our team in numerous ways to show our appreciation for their hard work.

• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work Salary Sacrifice Scheme
• Pension Salary Sacrifice Scheme
• Holiday Buy/Sell
• Company-wide volunteering days
• Perkbox Benefits Platform