Quality Lead

Selwood is the UK’s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork—sharing ideas, supporting one another and always striving to improve.

Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It’s an exciting time to join Selwood as we continue to grow. We’re committed to investing in our people—developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us.

To partner with stakeholders within their designated area to drive quality performance, reduce internal failures, support customer satisfaction, and strengthen compliance with ISO, statutory, regulatory and customer requirements. This role combines front-line quality support with business-facing engagement, ensuring quality becomes part of everyday operational decision-making. This role will be covering our Midlands branches, we are looking for someone around Nottingham or Birmingham.

Leading Quality:

• Act as the dedicated quality lead for designated area.
• Provide on-the-ground support to embed quality into operational planning, equipment preparation, installation work and project delivery.
• Proactively lead quality initiatives within their designated area to anticipate issues, prevent defects and improve delivery.
• Participate in operational meetings, performance reviews, project planning and customer discussions where quality support is required.
• Support managers in achieving right first time installations, equipment readiness and minimising internal rework.

Quality Investigations & RCA:

• Lead an investigation team for medium and high-risk quality incidents (installation failures, incorrect equipment sent, significant customer dissatisfaction, supplier quality issues).
• Lead in completing structured RCA using appropriate methods (5 Why, Fishbone, etc).
• Supporting in producing clear and factual investigation reports with supporting evidence, root causes, actions and lessons learned.
• Ensure preventative actions are tracked, closed and reviewed for effectiveness in a timely manner.

Customer Interaction:

• Support customer meetings, audits, site visits and post-incident reviews for your assigned region where quality issues are raised.
• Provide accurate and timely responses to customer NCRs, quality queries and framework requirements.
• Strengthen customer confidence through professional, evidence-based communication, helping to prevent issues before they arise.
• Building & maintaining strong relationships with customer quality teams to ensure ongoing compliance with their requirements.

Internal & External Audits:

• Perform internal audits as planned across depots, workshops, project sites, and office-based processes.
• Lead operations and solutions in effective audit nonconformity action closure, improving processes where required and tracking progress.
• Assess compliance with ISO, UVDB and other quality & customer standards, Workdry procedures, and any framework-specific requirements.
• Support preparation for customer audits, certification visits, PQQ processes and technical evaluations.
• Ensure document control, work instructions and quality procedures are followed and updated when required.

Supplier & Equipment Quality:

• Supporting the vetting and approval of new suppliers to ensure compliance with business policies and procedures.…