QA Insight Specialist

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insight Specialist

We have an opportunity to join the QA department as a QA Insight Specialist. This role will look to create and lead on change through the analysis of QA results. The role will feature regular interactions with stakeholders to present findings and suggest ways of improving QA results, with the aim of improving business practices. There will be lots of development opportunities within the role, and the team will be able to support stakeholder engagement, influencing change, and analytical skills.

This role will be fast paced, with a key focus on providing results to the immediate and wider department, striving for a great service to our customers and business.

• Review and analyse Operation’s QA results to provide valuable insight to the wider business. Presenting your findings in a compelling way to both the QA department and the wider organisation. Be the point of contact for appeals for initial statistical QA; where you will listen and respond to appeals across a range of areas within operations Review initial QA scoring to ensure the right outcome was reached and provide feedback to managers on areas of improvement for front line QA Hold calibrations for different lines of business to ensure everyone is aligned in the service we deliver to our customers Manage and analyse different sources of data and communicate your findings to senior stakeholders both within and outside the Risk department Work closely with your peers and team to provide flexibility in supporting the wider QA operation

• The ability to review and analyse data to provide insights into the business; including both areas of improvement and areas of strength Strong computer skills in terms of spreadsheets and deck writing. A sharp focus on detail demonstrating the ability to find errors across multiple formats if that is in writing, calls or data sets Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Stakeholder management skills, being able to navigate the business to find answer to queries and sources of information Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis Experience or expertise in Quality assurance with an in-depth knowledge of QA processes including scorecards and Score buddy A passion for change in both adapting to new ways of working within the organisation and also looking to create it within the team and wider department
• We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.
• We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences.

Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you.

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
• We offer high performers strong and diverse career progression, investing heavily in developing great people…