Client Team Leader; Property

Position: Client Team Leader (Property)
Location: Nottinghamshire

Our client is seeking an experienced Client Team Leader with property management experience to join their growing business. This role requires a hands-on property management professional with a proven background in residential property management, combined with the ability to lead, motivate and develop a small team. You will act as the link between clients and the property management team, ensuring high service standards, operational efficiency and continuous improvement across the department.

Alongside the team leadership responsibilities, you will also manage a small portfolio of residential properties. This is an excellent opportunity for an experienced Property Manager who is ready to take the next step in their career and combine hands-on property management with team leadership.

Key Responsibilities Team Leadership Leading, motivating and supporting a small property management team. Monitoring team performance and addressing any service or performance issues. Promoting a culture of accountability, continuous improvement and excellent customer service. Analysing team performance and identifying opportunities to improve processes and service delivery. Acting as an escalation point for complex property management matters. Building strong working relationships with clients, landlords, tenants and internal stakeholders.

Property Management Managing a portfolio of residential properties. Overseeing tenancy progression, renewals and general tenancy administration. Preparing and enforcing Assured Shorthold Tenancy (AST) agreements. Ensuring Right to Rent, referencing and other compliance requirements are completed correctly. Administering tenancy deposits, including registration and release procedures. Liaising with landlords, tenants, contractors and building managers. Coordinating maintenance, repairs and contractor relationships. Managing rent arrears and assisting with the resolution of payment issues.

Maintaining accurate property and financial records. Preparing client reports and providing regular updates. Organising and conducting property inspections. Ensuring all properties and tenancies remain compliant with relevant legislation and statutory requirements. Experience Required Minimum 5 years' experience within residential property management. Previous experience supervising, mentoring or managing a small team. Strong understanding of tenancy legislation and property management compliance. Proven experience managing landlord and tenant relationships.

Experience dealing with rent arrears, maintenance coordination and property inspections. Strong knowledge of tenancy administration and the full property management process. ARLA qualification would be desirable but is not essential. Skills & Attributes The successful candidate will be:
Highly organised with excellent attention to detail. Dynamic, proactive and solutions-focused. Confident working with a strong sense of urgency. Analytical, with the ability to identify and resolve issues quickly. Comfortable managing competing priorities in a fast-paced environment. Resilient and confident when dealing with challenging situations. An excellent communicator with strong interpersonal skills. A collaborative team player who can also work independently.

Numerically competent and comfortable handling property-related financial information. Professional and credible when dealing with clients, landlords, tenants and colleagues at all levels. Passionate about delivering exceptional customer service and operational excellence. The Opportunity This is a varied role offering the opportunity to take ownership of both team performance and your own residential property portfolio. The successful candidate will play an important part in…