Lettings Assistant

Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.

The Lettings Assistant plays a key frontline role in driving occupancy and enhancing the Student Cribs brand experience. You willbe responsible for conducting high-quality property viewings, converting enquiries into bookings, and supporting the wider city team to maximise lettings performance.

This is a fast-paced, customer-facing role where enthusiasm, energy, and attention to detail directly contribute to commercial success.

– Conduct in-person and virtual property viewings to prospective tenants and guarantors delivering engaging and informative viewing experiences.

– Follow up promptly with prospective tenants to drive conversion.

– Support the team in achieving occupancy and lettings targets.

– Report on feedback from viewings toidentifytrends and opportunities for improvement.

– Respond to phone, email, and online enquiries ina timelyand professional manner.

– Support the progression of applicants from enquiry to signed tenancy.

– Assist with tenancy administration and documentation as required.

– Support marketing initiatives and local promotional activity.

– Provide feedback to City/Lettings Manager on market conditions and demand.

– Assist during peak season with flexible working hours where necessary.

– Assist with tenant handover over the summer periods.

– Strong communication and interpersonal skills.

– Confident, personable, and proactive attitude.

– Target-driven mindset with a desire to contribute to commercial results.

– Excellent organisational skills and attention to detail.

– Ability to work independently and as part of a team.

– Comfortable working in a fast-paced, seasonal environment.

– Fixed-Term Contract – 6 months – 35 working hours per week.

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Hours:

Monday – Friday 11:00am
-19:00pm withoptionof some weekend working in peak times.