Market Insight and Research Lead

NHS Supply Chain currently has an opportunity for a Market Research Lead to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are looking for an experienced and strategic Market Research Lead to help shape the future of NHS Supply Chain through powerful insight, evidence-based decision making, and a deep understanding of customer and stakeholder needs. This is an exciting opportunity to lead the organisation's research and insight agenda, ensuring the voice of customers, stakeholders and the wider healthcare system is embedded in strategic thinking and business planning.

You will play a crucial role in identifying opportunities for improvement, measuring impact, and turning complex findings into meaningful actions that enhance performance across the organisation. Leading a team of two Market Researchers, you will champion research excellence, innovation and continuous improvement, while ensuring the business has access to clear, actionable insight that drives better outcomes for customers, patients and the NHS

• Lead and evolve our research and insight strategy, ensuring stakeholder and customer perspectives inform key business decisions.
• Be the organisational expert for customer satisfaction (CSAT) and stakeholder experience measurement, embedding best practice approaches that provide a true and trusted view of performance.
• Design and oversee high-quality quantitative and qualitative research programmes that generate robust, actionable insights.
• Monitor emerging trends across healthcare, procurement, customer experience and stakeholder needs, translating findings into strategic recommendations.
• Work closely with senior leaders and stakeholders across the business to identify research priorities and evaluate the impact of improvement initiatives.
• Develop engaging dashboards, reports and presentations that bring data and insight to life for audiences at every level.
• Foster a culture of evidence-based decision making, ensuring insight drives action and measurable outcomes.
• Lead, coach and develop a team of Market Researchers, creating a high-performing and collaborative environment.
• Establish and maintain research governance, quality standards and best practice methodologies across the organisation.
• Build and nurture a vibrant research community that encourages innovation, knowledge sharing and continuous learning.

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.

• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.

• 27 days holiday plus bank holidays

• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

• Generous pension scheme (with us contributing 12% when you contribute 6%)

• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental…