Team Member, Restaurant​/Food Service

Pret à Manger – Team Member

We are looking for enthusiastic, customer‑focused individuals to join our team at Pret à Manger. As a Team Member, you will work across front‑of‑house, kitchen, and delivery, creating a welcoming environment and delivering excellent service and quality food.

• Maintain good relationships with all of the shop’s team.
• Take on jobs to balance workload across the team.
• Work in any area (FOH, Kitchen, Delivery) as requested by your manager (Hot Food, Coffee, etc.).
• Work together to ensure the FOH, kitchen, and delivery business is the best it can be.
• Have a good knowledge of Pret standards in all areas of the shop.
• Understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM
  * training plan.
• TM Star: Act as a role model to other Team Members, demonstrating good Pret knowledge.

• Always follow the 6 Key Points of Service.
• Serve customers efficiently, politely and quickly in an engaging manner.
• Take the time to respond to customers’ needs, delivering outstanding and amazing service.
• Maintain front‑of‑house standards, keeping Langars, merchandising and seating areas beautiful.
• Bust queues through speed of service and calling to customers.
• Wear a clean and immaculate uniform at all times while on shift.
• Ensure products are presented in bags or on trays according to Pret standards.
• TM Star: Consistently achieve high performance in till speed and accuracy.

• Create delicious food according to Pret standards in an efficient, safe environment.
• Always follow the 6 Key Points of Production.
• Ensure stock is rotated and used according to standard.

• Complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test.
• Adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• Inform the shop management team of any safety concerns immediately.
• Follow Food Safety Standards and the Health and Safety of your team and customers at all times, completing all required training.
• Notify your manager immediately when you believe standards or processes are not being met.

• Complete and pass all TM and TM
  * training in a timely manner.
• Adhere to financial standards on tills.
• TM Star: Consistently achieve high performance in bench productivity while maintaining good MTS quality.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Retail