Workshop Technician

Workshop Technician

Turn your passion for cycling into a career that moves you forward.

Location:

Specialized Nottingham, Nottinghamshire. Full-time, 40 hours per week.

An integral position within the Specialized UK Retail Team; the Workshop Technician must excel at delivering service, working to time frames, empathising with riders’ needs and committed to deliver above targets for the workshop and store team.

• Serving customers in-store, by phone and other digital communication tools.
• Building and checking bikes for display and prior to rider handover.
• Checking in riders’ bikes and repairing as per job expectation.
• Processing warranty work, deliveries and stock transfers.
• Completing stock checks and accurately recording anomalies.
• General cleaning and maintenance of equipment.
• Professional and friendly conduct at all times.
• Completing any reasonable request made by leadership.

• Technically excellent with all manner of product.
• Sound diagnostic capability.
• Sound product knowledge and the drive to learn continuously.
• Empathy for riders to deliver exceptional customer service.
• Shop floor, selling experience.
• Numeracy and literacy skills.
• Clear and effective communicator and diagnostics.
• I.T. skills to operate in store systems.

Reporting to:
Workshop Manager.

• Bike Loan Scheme.
• Bike & Apparel Purchase Policy.
• Discounted Sport Brand Purchases.
• Employee Assistance Programme, including your immediate family.
• Enhanced Annual Leave.
• Enhanced Absence Policy.
• Annual Merit Review.
• Company Events.