Counter Manager

Role:
Counter Manager

Location:

Nottingham

Hours:

Full Time

Salary:
Starting from £28,900

• Lead your team from the front by:
  • Achieving your own targets
  • Improving your product knowledge and remaining up to date with beauty trends
  • Conducting appointments and elevating your artistry
  • Always demonstrating a customer‑centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth‑running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to provide feedback on your counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 1‑2‑1s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

• Experience leading a team, ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever‑changing environment
• Positive and can‑do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• T‑Parties – summer and festive celebrations
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.