ECommerce Merchandising Manager

Pet Drugs Online is one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe’s largest veterinary group, we’re passionate about delivering outstanding service — not just to our customers, but to our people too.

We’re proud of our friendly, dog‑loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.

We’re seeking a commercially driven eCommerce Merchandising Manager to join the eCommerce team at Pet Drugs Online. This is a high-impact leadership role responsible for driving online sales growth, improving conversion, and leading a fast‑paced merchandising function within a scaling digital business.

You will work closely with senior leaders to shape and deliver the online merchandising strategy, ensuring products are optimally presented, priced, and promoted across all digital channels. You’ll lead a team responsible for onsite merchandising execution, using data and insight to continuously improve performance and customer experience.

This role sits within the eCommerce leadership team and plays a key part in delivering ambitious revenue and profitability targets.

• Lead and develop the online merchandising strategy to drive conversion, revenue, and profit
• Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans
• Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns
• Continuously optimise site performance using analytics, search data, and customer behaviour insights
• Develop and maintain robust product lifecycle and listing audit processes
• Collaborate cross-functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance
• Improve onsite search performance and personalisation to enhance customer experience
• Build strong supplier and brand relationships to secure high‑quality product content
• Lead people management activity including 1:1s, appraisals, and performance development
• Drive process improvement and embed a high‑performance, data‑led culture

• Proven success in an eCommerce merchandising or trading role with measurable commercial impact
• Strong leadership experience, with the ability to build, develop, and motivate high‑performing teams
• Highly analytical, with strong understanding of eCommerce KPIs, conversion drivers, and customer behaviour
• Experienced in using web analytics tools (e.g. GA, heatmaps, Content Square)
• Comfortable working with product data, PIM systems, and ecommerce platforms
  
  Strong stakeholder management skills across commercial, marketing, and supplier partners
• Highly organised, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment
• Confident using data to influence decisions and drive continuous improvement
• Experience with Adobe Commerce, ERP systems, or PIM platforms (e.g. Pimberly)
• Experience in pet retail or similar high‑volume eCommerce environments
• Exposure to product discovery and optimisation tools

• A key leadership role within a growing eCommerce function
• Opportunities to influence strategy and drive commercial performance
• Ongoing learning and development supported by experienced colleagues and leaders
• A collaborative, values‑led culture focused on care, community and continuous improvement

• 5 weeks holiday (increasing with service) + bank holidays
• Bring your dog to work
• Up to 50% discount on pet products and veterinary fees (IVC practices)
• Company pension (5% employee / 3% employer)
• Hybrid working model
• Employee Assistance Programme & wellbeing support
• Cycle to Work scheme
• Healthcare Cash Plan
• Retail discounts via our rewards platform
• Free on‑site parking
• Friendly, casual, dog‑loving office culture

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts/cashback with hundreds of participating retailers

IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU
, United Kingdom

We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from any minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.