Account Manager - Benelux & Nordics

Birmingham, Birmingham, United Kingdom | Liverpool, Liverpool, United Kingdom | Manchester, Manchester, United Kingdom | Nottingham, Nottingham, United Kingdom

Country: United Kingdom

City: Birmingham ;
Manchester ;
Liverpool ;
Nottingham

Req : 524832

Job Type: Full Time

Workplace Type: Remote

Seniority Level: Mid-Senior Level

• Company pension contribution
• A range of healthcare options
• Competitive holidays, including Christmas shutdown
• Employee Committees for Health & Wellbeing and Inclusion & Diversity
• Employee referral programme
• Enhanced Family friendly policies
• Career development opportunities across IPE and the wider CRH Group

Sales Director – Network Access Products

This role is accountable for driving and leading the strategically important Benelux & Nordic regions business for NAP, which includes Cubis Systems, NAL. The position requires a strong focus on retaining, growing, and developing existing customers and business within the NAP portfolio, while actively expanding market share and opportunities for Cubis Systems and NAL across the regions.

The role involves setting and executing a clear strategic vision for the Benelux & Nordic regions, aligning with overall business objectives, and ensuring sustainable growth through effective customer engagement, market development, and brand positioning. Key responsibilities include building and maintaining strong relationships with key stakeholders, identifying new business opportunities, and delivering tailored solutions to meet customer needs.

Additionally, the position demands close collaboration with internal teams to ensure operational excellence, accurate forecasting, and successful implementation of regional initiatives. The successful candidate will act as a trusted advisor to customers, leveraging market insights and competitive analysis to drive innovation and differentiation. Ultimately, this role plays a critical part in strengthening the presence of NAP brands in the Nordics and achieving long‑term profitability and growth.

• Build, maintain, and enhance long‑term relationships with existing customers across the Benelux & Nordic regions to ensure sustained satisfaction and retention.
• Support the delivery of the regional growth strategy by implementing agreed commercial plans and identifying opportunities for year‑on‑year expansion.
• Identify and develop opportunities to introduce additional Cubis Systems and NAL solutions, ensuring customers benefit from the full product offering.
• Create structured account plans that balance both defensive (customer retention) and offensive (growth and expansion) goals within the Benelux & Nordic regions.
• Work collaboratively with distributors, customers, and internal technical/product teams to feed market insight into product innovation and development.
• Build strong engagement with key decision‑makers and influencers within priority customers, distributors, and asset owners.
• Oversee the full lifecycle of distributor management—including performance reviews, commercial alignment, budget delivery, and capability development.
• Coordinate with distributors to ensure effective forecasting, sales execution, and market coverage.
• Partner with marketing, operations, finance, and other internal teams to provide the support required to drive distributor and customer success.
• Prepare annual plans and commercial targets for each distributor partner in conjunction with the Sales Director – NAP.
• Contribute to budget setting for sales and margin and maintain visibility on performance throughout the year.
• Monitor evolving customer needs, market developments, and competitive activity to identify risks and opportunities.
• Maintain regular communication and effective delegation within the customer service function to support high service levels.
• Ensure accurate and disciplined use of CRM tools to manage the pipeline, account intelligence, and forecasting.
• Manage pricing structures and maintain responsibility for customer margin performance.
• Proactively maintain relationships with new and existing customers, ensuring positive customer experience across all interactions.
• Manage all aspects of the…