Reception and Customer Service; Placemaker WEEKENDS

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About the Role:

We have an exciting new opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.

Previous experience in a sales and customer service environment would be beneficial; however, if you are a naturally proactive and self‑motivated individual, we will provide training and tools to succeed in this role.

In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance, and opportunities to develop cross‑skills in lifeguarding, swimming teaching & more.

• Inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
• Ability to multi‑task and manage daily operational tasks with strong execution and confidence.
• Advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• Ability to use sales tools and techniques documented by Places Leisure membership management.
• Sales focused and target driven individual.
• Passion for delivering first class customer service and dealing with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

We offer a comprehensive benefits package that includes:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• Opportunity to purchase additional annual leave
• Access to ongoing personal learning and development
• Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and more.