Internal Account Manager - Media Technology

Internal Account Manager - Media Technology

Nottingham | Hybrid | £30,000 - £35,000 pa DOE + Bonuses | IT Reseller / MSP

Benefits: 26 days holiday + bank holidays | enhanced family leave | Health Shield | holiday buy scheme | EV scheme.

Join a growing IT reseller and managed services business as an Internal Account Manager / Inside Sales Advisor, where you’ll play a key role in keeping customers supported, sales moving, and opportunities progressing. This is a great opportunity for someone with strong sales admin and sales support experience who wants to develop their career in a fast‑moving sales team with real scope to grow.

• Act as an extension to the Media & Entertainment Account Management team, taking ownership of non‑strategic sales activity; responding to requests, providing quotes, resolving queries, and protecting customer satisfaction.
• Ensure invoices are accurate, pricing is validated, and customer billing accounts are set‑up as required, working closely with Finance on order disputes, resolutions, credit control and contract changes where necessary.
• Identify and explore opportunities to upsell and cross‑sell, and provide information of strategic sales opportunities to the Account Managers.
• Monitor customer activity, acting on upcoming renewal dates and spotting commercial risks.
• Lead the post‑sale handover process and coordinate with internal Operations, Engineering and Service teams to ensure timely fulfilment.
• Monitor delivery progress, acting as the escalation point for risks or delays in deliveries, consistently ensuring delivered services align with the agreed scope.
• Ensure all activity and updates are efficiently and accurately recorded across CRM and ERP systems.

• Experience in a B2B Internal Account Management, Sales Support or similar role is essential.
• Experience with in Media & Entertainment Technology, IT Managed Services, Logistics or a similar B2B environment.
• Previous experience working with a CRM and order management systems.
• Confident and professional communication skills, with a positive and proactive character are essential.
• Excellent attention to detail, strong organisation and a process‑driven approach.
• A commercially aware mindset with a genuine focus on customer experience.
• Familiarity with billing or ERP platforms and an understanding of renewals, contract life cycles and commercial governance would also be advantageous.
• Must be a UK resident. No visa sponsorship or future sponsorship will be offered.