Product Specialist - Midlands & North

Are you a compassionate and personable individual looking for a fulfilling career? Look no further than Accora!

We are seeking passionate individuals to join our dynamic team of field-based Product Specialists, representing Accora to customers and end-users throughout the North & Midlands. As a Product Specialist, you will play a crucial role in empowering vulnerable clients, bringing dignity to their everyday lives, and ensuring they receive the best possible outcome.

Join us at Accora, where you can make a real difference in the lives of others while pursuing a fulfilling and rewarding career.

As the face of our company, you will be responsible for providing exceptional service, ensuring clients receive the best products and value for their money. At Accora, we prioritize the customer's needs over making a sale and are committed to being empathetic while maintaining a high level of professionalism. We value customer feedback and regularly assess our team to ensure we have the right people in place.

• Carrying out seating assessments in the North & Midlands regions of England via home visits, care homes and hospitals with assessment chairs (including bariatric chairs) and beds as required
• Carrying out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
• Managing your diary to facilitate client visits and assessments
• Managing the stock you hold to facilitate scheduled jobs in your diary
• Assisting colleagues with upstairs deliveries of chairs/beds
• Completing required administrative work, including following up on quotations and recording assessment outcomes.
• Ensuring that all clients are receiving an excellent level of customer service from Accora
• Maximising sales activity by supporting the sales team when required
• Helping to develop new areas of business
• Maintaining and continually improving relationships with existing clients, particularly with key contacts
• Participating in product development, providing feedback to aid with the launch of new products
• Regular video conferences with head office
• Regular face-to-face meetings at head office – usually every 6 months
• Retaining and maintain demonstration equipment in good condition
• Adhering to relevant quality and regulatory requirements at all times
• Completing company training, including health and safety training, on time and to your best ability.
• Maintaining excellent levels of personal appearance and hygiene at all times

It is desirable that the postholder has:

• Qualification to A-level standard or equivalent

It is desirable that the postholder has:

• Relevant product and industry knowledge
• Sales experience
  
  Experience working alone
• Face to face customer experience

It is essential that the postholder has/is:

• Effective and confident communication skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to use initiative in a variety of challenging situations
• Good ICT skills, to facilitiate CRM activities including phone calls, events and emails.

It is essential that the postholder has/is:

• Empathy and a genuine desire to help people
• Flexibility dealing with multiple and varying duties concurrently
• Positive, confident and determined approach
• Continuous improvement mindset
• Reliability
• Full, clean UK driving licence
• Prepared to stay overnight in hotels as necessary for maximum travel efficiency
• Able to pass a basic DBS check

We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live…