Internal Account Manager Job Nottingham area,England UK,Sales

About

The Role

The Internal Account Manager serves as a key member of the virtual account team and acts as an extension to the Account Manager, removing non-strategic sales activity and allowing Sales to focus on both growth and strategic engagement. This role should ensure timely response and resolution to requests, protecting customer satisfaction and is critical in ensuring revenue realisation, margin protection and customer retention.

Key

duties and responsibilities are

Customer First Point of Contact
Be the primary point of customer contact for day-to-day transactional sales activity and customer queries
Own customer communications, developing relationships with procurement and IT stakeholders
Providing pricing, quotations and standard commercial proposals within agreed frameworks
Identify and explore upsell and customer development opportunities, engaging client directors and/or business development representatives where relevant
Demonstrate a clear understanding of customers’ business and technology needs
Internal Account Management
Own the internal commercial relationship for all live customers.
Act as the internal point of accountability for:

Cntract scope
Cmmercial terms
SLAs and entitlements
Change requests

Support external Account Managers / Customer Success with:

Accunt intelligence
Cmmercial insights
Risk identificatin
CRM Custmer & opportunity maintenance

Identify upsell, cross-sell and renewal risks from an operational and commercial perspective.
Order Management & Sales Handover
Own the post-sale handover process from Sales to Operations.
Validate all orders for:

Commercial accuracy
Scope clarity
Delivery feasibility

Prevent poor-quality deals entering delivery.
Resolve contract discrepancies and misaligned expectations.
Fulfilment & Delivery Coordination
Coordinate with Operations, Engineering and Service teams to ensure timely delivery.
Track fulfilment milestones and service activation.
Act as escalation owner for delivery risks.
Ensure what is delivered matches what was sold.
Revenue Realisation (Order-to-Cash)
Own the commercial execution of revenue:

Billing setup
Pricing validation
Invoice accuracy
Revenue leakage prevention

Partner with Finance on:

Dispute resolution
Credit control support
Contract changes and amendments

Customer Onboarding & Experience
Own the internal onboarding experience.
Ensure customers understand:

Service scpe
Cmmercial model
Supprt structure
Reduce early churn and dissatisfaction driven by operational failures.

Process, Systems & Automation
Design and own post-sales and internal account processes.
Improve automation across:

Order capture
Provisioning
Billing
Contract changes

Own CRM / ERP data quality for live accounts.

Education, Skills, Knowledge and

Experience:

Essential

3-7 years in Internal Account Management, Sales Support, Sales Operations, Commercial Operations or similar.
Strong understanding of:

Contracts and commercial terms
Order-to-cash processes
Service delivery models

Experience working in CRM and order management systems.
Excellent stakeholder management skills.
Strong attention to detail and process discipline.
Commercial mindset with customer focus

Desirable

Experience in SaaS, managed services, logistics, or complex B2B services.
Experience working with billing or ERP systems.
Understanding of renewals and contract lifecycle management.

Who Are Jigsaw
24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and…