Call Centre Agent

CCTV Call Centre Agent – Nottingham

Security Monitoring Centres (SMC) in Nottingham is looking for CCTV Call Centre Agents for a full‑time, permanent position on a shift‑working basis, including night shifts.

Since 1931,
SMC has positioned itself at the forefront of security monitoring across the UK and Ireland, delivering exceptional service to hundreds of thousands of customers.

We offer competitive pay and benefits:

• Salary: £30,534.50 per annum including shift allowance
• 23 days holiday per year (rising to 24 after 5 years)
• Enhanced overtime rates *
• Free onsite parking
• Online GP appointments
• Free mortgage advice
• Cycle‑to‑work scheme
• Company pension scheme
• Employee referral scheme (£1,000)
• Life assurance (4 × salary)
• A central benefits platform offering a wide variety of discounts
• Childcare vouchers
• Employee scholarship programme
• Bravo scheme:
  Incentivising high‑achieving employees
• Health & wellbeing resources
• Ongoing training & development
• Overtime:
  Standard 1.5 × basic, bank holidays 2.5 × basic, Christmas & New Year’s 3 × basic

With full and ongoing training, you will assist with the monitoring of CCTV and intruder alarms, contacting customers calmly and promptly and ensuring premises safety.

• Handle inbound & outbound calls to customers and external organisations, including emergency services
• Process CCTV and alarm activations speedily and accurately
• Inform relevant emergency services and customers about system status

38.5 hours per week – 4 shifts on, 4 shifts off. Shift pattern: two day shifts (7 am to 7 pm) followed by two night shifts (7 pm to 7 am) then four days off.

• Excellent listening and communication skills
• Previous customer service experience in a telephone‑based or contact centre environment
• Calm and composed in a busy, fast‑paced environment
• High attention to detail and accuracy
• Self‑motivated and able to work independently or as part of a team
• Strong IT skills
• Commitment to shift working, including day and night shifts
• CCTV (SIA) badge advantageous but not essential

Equal Opportunities

Chubb Fire and Security is an equal opportunities employer. Our commitment to diversity, equity and inclusion ensures all employees and applicants feel valued, respected and supported.