Compliance Programme Manager

Purpose

To deliver an innovative, efficient and flexible service that is customer focused, compliant and sustains high levels of excellence and quality. Support NCHA’s objectives of being a leader in providing an excellent maintenance service to NCHA’s tenants and external customers; in line with NCHA’s vision of "More Homes, Great Services, Better Lives".

• Carry out installation, maintenance and repair work for the Association’s housing stock and external customers in accordance with agreed targets and procedures; ensuring services are compliant with relevant legislation and regulations.
• Carry out Joinery/Multi Trade installations, upgrades, maintenance and repairs in NCHA managed properties.
• Co‑ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.
• Manage stock/supplies to ensure works are not delayed.
• Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records.
• Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery, and communicate them to line management.
• Use information available to identify customer needs and ensure services are tailored to meet those needs.
• Understand your responsibilities under Health & Safety legislation; ensuring that all activities are discharged in a safe manner, minimising risk at all times.
• Keep your line manager informed of any issues or barriers to the effective delivery of your service area /maintenance services at the earliest opportunity and contribute to the development and effective operation of the Team.
• Provide relief cover for colleagues and provide emergency cover if required for business continuity.
• Understand performance standards for your role to deliver on objectives and targets agreed at performance management meetings.
• VQ 3 or equivalent qualification in joinery trade e.g. City & Guild.

• Extensive, demonstrable post‑qualification experience in the relevant trade.
• Demonstrable recent experience of undertaking multi‑trade works e.g. plumbing, plastering, tiling, painting.
• Demonstrable success in the delivery of a variable workload in a customer focused environment and working in a target driven service.
• Understanding and experience of working to current Health and Safety requirements.
• Demonstrable excellent communication skills.
• Ability to use computerised data recording equipment.

• Mid‑Senior level

• Contract

• Management and Manufacturing

• Specialty Trade Contractors