Community Case Worker

Community Case Worker

Salary: £28,755 Pro Rata

Location: Derbyshire, Nottinghamshire and Leicestershire

Contract: Permanent Full time

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Case Worker – someone with a rare mix of compassion, resilience, organisation and flexibility.

This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and pro‑actively supporting someone on their journey.

In this role, you’ll work in the community and probation sites, providing one‑to‑one support to a caseload of participants as they reintegrate into society, with a primary focus on supporting individuals into sustainable employment or helping them take meaningful steps toward work. You will play a pivotal role in driving referrals to the programme through your stakeholder engagement skills and building key relationships.

This is a demanding yet deeply rewarding role. You’ll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life—including moving closer to or into sustainable work—the impact is truly life‑changing—for them and for you.

• Relationship Building:
  Foster genuine, trusting, and non‑judgemental relationships with participants, creating a safe space for personal growth and progression toward employment.
• Signposting:
  Refer and encourage participation with Ingeus’ hub services and other suitable external support to aid rehabilitation and move individuals closer to sustainable work.
• Action Planning:
  Formulate a detailed action plan, identifying specific needs and barriers, outlining the support required to enable transition toward employment or work‑related goals.
• 1:1 and Group Interventions:
  See participants individually and in small groups where appropriate, delivering support that builds confidence, skills, and readiness for work.
• Caseload Management:
  Manage multiple individuals, balancing their needs while keeping up with all related admin, ensuring nothing falls through the cracks, progress is tracked, and movement toward employment outcomes is supported.

• Communication
  
  Skills:
  
  Engage, motivate, persuade, and listen—building strong connections with participants and stakeholders while driving referrals to the programme.
• Safeguarding Awareness:
  Identify and respond to any safeguarding risks when supporting complex individuals at a challenging time in their lives.
• IT and Administrative
  
  Skills:
  
  Keep meticulous records of every interaction to measure client progress, including steps taken toward employment and effective interventions.
• Resilience:
  Stay committed and support individuals on their journey toward long‑term change and employment.
• Organisation:
  Manage your own diary so effective time management is key.

Due to the locations covered, we need someone with the willingness to travel.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer, allowing sufficient time for all necessary pre‑employment clearances to be obtained.

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eye care vouchers to help with glasses or eye care.
• Online shopping discounts.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Financial education and advice.
• Opportunity to purchase additional benefits such as critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.