Housing Officer, Social Work

Are you passionate about providing exceptional housing services and making a positive impact on people's lives? Avalon is seeking a dedicated and enthusiastic Housing Officer to join a leading Housing Association. This is a fantastic opportunity for a proactive individual to deliver a safe, high-quality, and adaptable service to vulnerable customers across specialist supported housing homes. As a Housing Officer, you will play a crucial role in ensuring the effective management of tenancies, fostering strong relationships with partner agencies, and creating a stable and supportive environment for residents.

Avalon is proud to partner with a Housing Association that values its employees and is dedicated to providing an inclusive and supportive work environment. This is an excellent opportunity to advance your career as a Housing Officer and make a real difference in the community.

• Provide a responsive and pro‑active tenancy management service, addressing tenant requests and enquiries efficiently.
• Investigate and resolve tenancy breaches, working collaboratively with other agencies and colleagues to support vulnerable residents and take appropriate enforcement action when necessary.
• Manage void properties effectively to ensure quick re‑let, overseeing pre‑let and post‑let processes and coordinating necessary repairs.
• Develop and maintain strong working relationships with internal colleagues and external stakeholders, including care providers, local authorities, health services, and voluntary organisations.
• Conduct regular property visits, meet with customers and care providers, and proactively address any hazards or risks to ensure resident safety and well‑being.

• Experience working in social housing or Care, ideally within a specialist supported setting.
• Excellent IT skills, including proficiency in Word and Excel.
• Strong verbal and written communication skills with the ability to represent the organisation professionally.
• A positive, can‑do attitude and a commitment to delivering high-quality services.

• To secure this post, you must be able to drive and have access to your own vehicle.
• You will be covering a region in the South‑East and, although the role is a hybrid post, there is a necessity for travel.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.