Tenant Engagement Officer

Introduction

Do you want to give tenants a stronger voice and help shape the future of housing services? Join North Northamptonshire Council's Housing Service Improvement Team at a time of real change and investment. As a Tenant Engagement Officer, you'll work directly with tenants, leaseholders and communities to make sure their views are heard, acted on, and embedded into how we deliver housing services.

You'll help design and deliver engagement activities, build tenant confidence, and create opportunities for residents to influence decision‑making.

• A competitive salary.
• A pension scheme with significant contribution on top of your contribution, providing life cover and ill-health protection.
• Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
• Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
• Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.
• Employee Assistance Programme, Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates.
• Support for active Employee Network Groups.

You'll be responsible for creating opportunities for tenants to shape and influence housing services. Your work will include:

• Building positive relationships with tenants, leaseholders and community groups.
• Developing and leading on delivering engagement activities, consultations and events.
• Supporting tenants to take part in panels, forums and scrutiny groups.
• Helping tenants influence service improvements, policy changes and local priorities.
• Working with colleagues across the housing service to ensure services are co‑designed with residents.
• Promoting tenant engagement through newsletters, digital platforms and social media.
• Ensuring that engagement activities are inclusive, accessible and representative of all tenants.

We are looking for people who are energetic, people‑focused and committed to empowering communities.

• Passion, resilience, innovation, drive and energy – with a commitment to working together to achieve success.
• Experience of community engagement, tenant involvement or customer participation.
• Excellent communication and facilitation skills, with the confidence to work with groups and individuals.
• The ability to inspire trust, build confidence and encourage participation.
• Strong organisational skills and creativity in planning events, activities and campaigns.
• A commitment to equality, diversity and inclusion, ensuring that all voices are heard.

North Northamptonshire Council is a Disability Confident Employer and committed to providing an inclusive recruitment process. We will offer an interview to disabled applicants who meet the essential criteria for the role. We are also proud of our Gold status award for the Defence Employer Recognition Scheme (ERS) and welcome applications from Armed Forces Community members.