Tenancy Support Worker

Overview

Tenancy Support Worker. Join a well-established organisation in a fulfilling role that truly makes a difference to people’s lives, 37 hours per week. This Floating Support Worker – Outreach Services position offers the chance to support refugees and individuals resettled through local and national refugee programmes across Nottinghamshire County Council Areas, helping them develop independence, sustain accommodation, improve wellbeing, and integrate into local communities.

The role operates on a rolling contract, providing consistent and stable work.

You’ll deliver person-centred, strengths-based floating support through regular home visits, appointments and multi-agency working, enabling clients to overcome barriers to independence within a trauma-informed framework.

We welcome candidates with backgrounds including Floating Support Worker, Support Worker, Housing Support Worker, Refugee Support Worker, Tenancy Support Worker, Community Support Worker, or experience in housing support, tenancy sustainment, case management, or customer service in a similar setting, especially if you are passionate about helping vulnerable individuals live independently and integrate into their local communities.

• 37 hours per week
• 3 months minimum contract with potential extension
• A meaningful role supporting refugees and resettled individuals to achieve independence
• A supportive, person-centred working environment with multi-agency collaboration

• Manage a caseload of refugees and resettled households, complete needs and risk assessments, and deliver person-centred support plans
• Support clients with tenancy sustainment, housing management, budgeting, welfare benefits, employment, education and accessing essential services
• Promote health, wellbeing, community integration and independence through partnership working and regular home visits
• Maintain accurate case records, complete risk assessments, safeguarding vulnerable adults and children, and work with partner agencies

• Experience supporting vulnerable adults, refugees, asylum seekers or socially excluded groups in a support or resettlement setting
• Knowledge of housing, welfare benefits, tenancy sustainment, safeguarding and trauma-informed approaches
• Excellent communication, organisational and customer service skills with the ability to build positive relationships
• Good IT skills and the ability to maintain accurate records in line with GDPR

• NVQ Level 3 in Health & Social Care, Housing, Advice & Guidance, Community Development or equivalent experience
• Clean Enhanced DBS
• Willingness and ability to travel throughout Nottinghamshire
• Ability to work flexibly to meet the needs of the service
• Full UK driving licence and access to a vehicle

This role is offering an hourly rate of £19-20ph.

This role is based across Nottinghamshire County Council Areas, delivering outreach support within clients’ homes and community settings. Travel throughout the county is required, so applicants should be willing and able to travel between locations to meet the needs of the service.

If this Floating Support Worker – Outreach Services role sounds like your next opportunity, please apply now or contact Niamh.