Rightsize Housing Officer NCCHS Job Nottingham area,England UK,Social Work

Job Description

Role:
Rightsize Housing Officer

Contract Type:
Fixed-term contract/ internal secondment opportunity until 31 March 2027

Working Hours:

37 Hours Per Week - Monday to Friday, between the hours of 8:30am - 5:00pm

Worker Type:
Hybrid Worker - working time will be split between your work base and working remotely in agreement with the Line Manager.

Salary:
Grade F- £32,597 (Level one) rising to £35,412 (Level four) per annum

Location:

Harvey Road, NG8 3BB

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for a motivated and customer-focused Rightsize Housing Officer to join Nottingham City Council Housing Services' Housing Options Team. In this rewarding role, you will help tenants who are living in homes that no longer meet their needs, whether they require a smaller property due to under-occupation or a larger home because of overcrowding.

Working closely with residents, colleagues and partner organisations, you will provide practical advice and support throughout the rehousing journey. This includes helping customers explore their housing options, complete applications, access financial assistance where appropriate, bid for properties through Home Link, and successfully move into their new home. You will also play a key role in promoting the Rightsize service, supporting mutual exchanges, and ensuring vulnerable residents receive the additional assistance they need.

The successful candidate will be an excellent communicator with strong organisational skills and a passion for delivering positive outcomes for customers. You will manage a varied caseload, maintain accurate records, monitor outcomes, and work collaboratively to make the best use of Nottingham's social housing stock while improving residents' quality of life.

This is an opportunity to make a meaningful difference to local communities by helping people find homes that are right for them.

About You The ideal candidate will have:

Substantial experience of working within a housing management environment and an ability to learn

A working knowledge and awareness and understanding of current housing issues and legislation, including in relation to Allocations, Tenancy Management and Welfare Benefits

Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.

Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham's people

Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.

Demonstrated capacity to effectively organise and use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner, with minimum supervision

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences…