Support Worker - South East Auckland; Behavioural Support

Support Worker - South East Auckland (Behavioural Support)

Full‑time positions, 65+ hours per fortnight.

Flexible availability required for a variety of rostered shifts – mornings, evenings, overnight sleepovers, and every second weekend.

$23.84–$29.10 per hour, depending on relevant qualifications.

We’re looking for strong, resilient support workers with the heart and strength to step up and support individuals with complex behavioural needs. As a support worker you’ll walk alongside someone, helping them stay safe, manage emotions, and live a good life. This is hands‑on, meaningful mahi, where your strength, patience, and presence truly matter.

It is about showing up, keeping calm when things are tough, and being someone others can rely on – you won’t be on your own; you’ll be fully trained and supported by a solid team that has your back.

• Build independence – support people to learn everyday skills such as cooking, budgeting, and using public transport.
• Support daily routines – help with personal care and medication.
• Back goals and passions – encourage people to pursue interests, culture, and hobbies.
• Support complex behaviours – provide calm, consistent support, always with dignity, safety, and respect.
• Strengthen whānau and community connections – support people to stay connected to their people, culture, whakapapa, and community.
• Promote health and wellbeing – support positive choices for physical, mental, and emotional health.

• Ability to stay calm, steady, and respectful in challenging situations.
• Confidence working with challenging behaviours and de‑escalating situations.
• Ability to build strong, trusting relationships.
• Physical fitness to provide hands‑on support and participate in activities.
• A non‑judgmental, open‑minded approach to people from all walks of life.
• Comfortable using computers and tablets as part of daily work.
• Strong written and verbal communication skills.
• A full New Zealand driver’s licence.

• $23.84–$29.10 per hour, with the ability to earn more as you gain qualifications.
• IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
• Generous long‑service leave entitlements plus insurance benefits after 2 years’ service.
• 'Refer a friend' bonus programme.
• FREE Employee Assistance programme – service anytime you need health and wellbeing support.

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand’s largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC’s commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

We are committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply and welcome all kinds of diversity and the different perspectives such diversity brings to our work.

The first step is to submit an online application by selecting the “Apply” button. As part of the application process you will be required to provide an up‑to‑date CV outlining your previous experience. We are unable to discuss your suitability for the role until we have received your application. If you have any questions about the application process or specific queries about the position, please use the contact details below to speak to recruitment.