North West Family Engagement Officer

• Full UK driving license and access to yourown car. You will require business insurance if you are successful.

Method of assessment:
Covering letter

• Communication and interpersonal skills:
  
  Strong verbal and written communication skills to build rapport with the diverse families we support, and also build relationships with external partners and stakeholders.
  
  Case management skills:
  Ability to manage multiple referrals coming into the service andensure they are allocated appropriately andall records are kept effectively. Experience in managing a busy caseload and prioritising effectively.
  
  Support and signposting skills:
  Experience in recognising the support needs of families,and an ability to signpost effectively and develop individualised support plans where necessary
  • IT skills:
  Confidence and competence in theuse of IT packages.
• Confident in usingCRM tools such as Salesforce.

Method of assessment: CV, covering letter and Interview

• Experience providing support to vulnerable families. This may be in a school, social services setting or other child and familysupport setting. Experience maintaining confidentiality and privacy. Practical experience working within a formal safeguarding or child protection framework,with a solid understanding of risk identification and reporting procedures
  • Experience of working with and building
• Experience supporting vulnerable familieswithin a charity sector setting.
  
  Experience supporting and working with volunteers.
  
  Experience of using CRMtools such as Salesforce to manage case loads.
  
  A good knowledge of the school system(primary or secondary education) relationships with a range of partners.
  • Experience of supporting and working with people from different cultures or backgrounds.

Method of assessment: CV, covering letter and Interview

• Open Respectful Collaborative
  • Aspirational Mission focused Caring, friendly natureA commitment to providing an equitable service to the families Zarach supports.
  • A proactive, problem solver
  • A willingness to challenge the multiple ways vulnerable families may experience discrimination

Method of assessment:
Covering letter and Interview

A basic DBs check will be requested as part of the final stages of recruitment. Please email srish if youwouldlike to see our DBS policy.