Project Worker

This Housing Project Worker post sits at Sutton House, which provides temporary accommodation for homeless families referred by Nottingham City Council. The work centres on helping families move from temporary housing into permanent homes, from assessing referrals and settling families in through to move-on support and tenancy enforcement. Hours are 37 a week on a rota that includes alternate weekends, with shifts running from early morning to evening.

A DBS check is required.

• Assess referrals and support the allocation process
• Complete risk and needs assessments with prospective tenants
• Help families settle in and understand their tenancy responsibilities
• Support tenants with housing benefit applications, repairs reporting and tenancy matters
• Keep regular contact with tenants and give practical advice
• Signpost residents to health, education, employment and substance misuse services
• Support tenants to find move-on accommodation and understand their housing options
• Monitor risks and address tenancy breaches, including anti-social behaviour
• Keep accurate records and update IT systems
• Support health and safety checks and help keep a safe environment for residents and colleagues

• DBS check

• Patient, caring and understanding
• Positive and resilient
• Practical and able to build trusting relationships
• Passionate about supporting vulnerable families
• Comfortable working with people from diverse backgrounds
• Able to balance support, challenge and tenancy enforcement

• Experience in housing, homelessness, support services or a customer-focused environment
• Understanding of the challenges faced by people experiencing homelessness
• Knowledge of housing and welfare benefit systems, or willingness to develop it
• Good IT skills and the ability to maintain accurate records