Driver Technician 7.5T, Customer Delivery Hub

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2‑person delivery crew driving a 7.5‑tonne vehicle. You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

Due to its nature, you need to be 18 years or older to work in this role.

Schedule Pattern: 4 days per week, 5 week rota. Monday‑Friday 10:00‑21:00, Saturday 07:00‑18:00.

Salary:
Please note the expected starting rates for a Driver Technician, Customer Delivery Hub will be £39,654.58 (Annual).

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.
• Heavy lifting – you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.

• Previous experience of installation is required; we will provide installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5‑tonne vehicle.
• Previous experience in a customer‑facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

• Experience in‑home delivery and installation of electrical and furniture products.
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances.
• Assembly of a flat pack.

Full time hours of work on a 5 week rotation basis between the hours of 07:00 – 21:00 to include Saturdays.

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.