Revenue Cycle Liaison - Training Lead

Overview

Marin Community Clinics, founded in 1972, is today a multi‑clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administration (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Revenue Cycle Liaison supports collaboration between the Patient Accounts team and front‑end departments, including the front office and call center. This role resolves eligibility and insurance entry issues that impact billing and leads training to improve registration accuracy and data quality. It also ensures consistent communication of payer‑specific instructions across the organization. The ideal candidate has strong billing knowledge, experience with practice management systems, and a background in staff training.

This position is 100% onsite in Novato, CA.

• Serve as the primary point of contact for front office, call center, and access staff regarding insurance eligibility, registration, and billing‑related questions.
• Resolve front‑end errors that lead to claim denials, rejections, or billing delays.
• Lead onboarding and continuous training for front office, call center, and other applicable departments on insurance workflows, eligibility verification, and documentation standards.
• Create and maintain training materials, tip sheets, and tools to support accurate patient registration and data entry.
• Perform front‑end audits to assess data accuracy and provide feedback to staff and department leads.
• Centralize and communicate payer‑specific billing guidelines to ensure consistent practices across departments.
• Monitor departmental email inboxes and ensure timely follow‑up and resolution of interdepartmental inquiries.
• Collaborate with clinic operations, HIMS, IT, and other departments to address and resolve systemic issues impacting the revenue cycle.
• Analyze front‑end trends and contribute to workflow enhancements that reduce billing errors and improve claim outcomes.

• Support departmental projects related to revenue cycle optimization and staff development.
• Assist in drafting and maintaining internal SOPs and process documentation.
• Participate in cross‑functional work groups and meetings to provide input on registration and billing workflows.
• Help identify opportunities for technology enhancements or workflow automation to improve front‑end accuracy.
• Provide occasional support to other billing team members during high‑volume periods or staff absences.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities but serves as a subject matter expert and training lead for front office, call center, and other access staff regarding billing‑related workflows.

• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred.
• 3–5 years of experience in medical billing required.
• Demonstrated experience designing and delivering training for front office, call center, and other access staff, with a strong focus on insurance eligibility, accurate patient registration, and front‑end billing workflows.
• Past experience with patient registration and front‑end billing workflows, preferably in the healthcare industry; community healthcare environment preferred.
• Past experience working at Federally Qualified Health Centers (FQHCs) with Medi‑Cal, Medicare, and commercial payers strongly preferred.
• Past experience with healthcare patient insurance eligibility registration highly desired.
• Proven ability to coach and mentor staff on billing‑related processes, including payer requirements, documentation standards, and insurance workflows required.

• Advanced knowledge of medical billing, insurance eligibility, and patient registration workflows.
• Proficiency in electronic health record (EHR) and practice…