Operations Associate

Operations Associate at The Bay Club Company

The Operations Associate is responsible for contributing to the overall success of the club by providing outstanding member service, maintaining cleanliness, and demonstrating a positive, professional attitude. This role offers opportunities to develop a comprehensive understanding of club operations and hospitality.

• Customer Service
  • Greet members and guests upon arrival.
  • Verify membership and complete guest registration waivers.
  • Process payments and manage membership sales leads.
  • Book appointments, program, and class reservations.
  • Provide information on club programming and facilities.
  • Deliver exceptional service to enhance member retention.
  • Represent the club professionally in all interactions.
• Reception Desk Oversight (if applicable)
  • Operate cash register and process payments.
  • Manage cash, balance drawer, and perform opening/closing duties.
  • Answer and transfer phone calls.
• Café Oversight (if applicable)
  • Create and serve food and beverage items.
  • Promote daily specials and encourage upgrades.
  • Operate cash register and process payments via cash or credit.
  • Handle café opening and closing duties.
  • Maintain a safe, clean work environment per food safety standards.
  • Hold State Food Handler Certification and, if applicable, Responsible Beverage Service certification.
• Pool Deck Oversight (if applicable)
  • Greet members and guests in the pool area.
  • Act as host for event spaces and coordinate with F&B team.
  • Offer refreshments, seating, and tours of pool deck amenities.
  • Maintain refreshment stations and provide towels as needed.
• Parking Garage Oversight (if applicable)
  • Warmly greet members with a smile.
  • Verify membership for members and guests.
  • Audit parked vehicles when necessary.
  • Perform opening/closing duties.
• Cleanliness
  • Assist in maintaining cleanliness and stocking across the club.
  • Perform detail cleaning, restocking, and preventive maintenance.
  • Assist with laundry functions for towels.
• Communication and Relationships
  • Communicate timely and follow up appropriately.
  • Participate in required events, programs, meetings, and trainings.
• Other Job Functions
  • Flexibility with work schedule, including day/night shifts, weekends, and holidays.

Minimum Qualifications

• Knowledge of company policies and regulations.
• Strong written and verbal communication skills.
• Proficiency with club software and Microsoft Outlook.
• Minimum one year of hospitality or related service experience.
• Food safety certification if applicable.
• Professional, friendly manner with excellent customer service attitude.
• Strong conflict resolution and team collaboration skills.
• Self‑motivated, organized, and detail‑oriented.
• CPR certification required.

Working Conditions / Physical Requirements

• Regularly stand for extended periods; use hands, fingers, and arms.
• Occasional walking, stooping, kneeling, and lifting up to 50 pounds.
• Must have good vision and hearing; moderate noise environment.

Estimated Base Pay Range – $17.27 to $20.00 per hour

Other Compensation and Benefits

• Club membership and discounts.
• Competitive compensation.
• Health insurance for full‑time associates (20+ average weekly hours).
• Paid time off and continuing education support.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, accent or ability, age, disability, veteran status, or any other protected characteristic.

All reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.