Program Coordinator – Family Place Housing

Program Coordinator – Family Place Housing Help Families Build Lasting Housing Stability

Homeward Bound of Marin is seeking a compassionate and resourceful Program Coordinator to support formerly unhoused families living in permanent supportive housing through our Family Place program.

Reporting to the Senior Director of Family Programs, you’ll provide intensive case management, resource navigation, client advocacy, and housing support. You’ll partner with families, landlords, property managers, shelter programs, and community providers to promote long-term housing retention and economic independence.

This position is part of the Family Programs team and will also support other Department of Housing and Urban Development programs as needed. It is an opportunity for a patient, collaborative professional who understands Housing First and enjoys helping families navigate complex systems.

You’ll coordinate housing and supportive services for Family Place participants, including:

• Provide comprehensive case management services to approximately 8-16 families living in supportive housing
• Offer services and resources that promote housing retention, stable housing, and greater economic independence
• Determine and document program eligibility according to Department of Housing and Urban Development requirements for chronic homelessness
• Coordinate housing placements with Coordinated Entry, shelter programs, and local partners serving people experiencing chronic homelessness
• Complete and maintain all applicable CalAIM program requirements
• Maintain timely and accurate records, case notes, incident reports, home-visit reports, and monthly and quarterly reports
• Enter and maintain accurate participant information in HMIS and HIPPO (Salesforce)
• Address barriers to housing stability using Housing First principles and provide voluntary supportive services at least monthly or as needed
• Provide supportive counseling, guidance, referrals, crisis intervention, and conflict resolution
• Help residents strengthen life and money-management skills and connect with community resources
• Conduct habitability inspections and annual assessments of residents’ service needs
• Support other HUD programs with documentation, file preparation, and securing housing units when needed
• Communicate clearly and professionally with participants, supervisors, colleagues, property partners, and leadership
• Participate in staff meetings, supervision, and training
• Provide supportive counseling, referrals, crisis intervention, and strengths-based problem-solving
• Conduct habitability inspections and annual assessments of residents’ service needs
• Help fill housing vacancies promptly by coordinating qualified referrals with Homeward Bound programs and local partners
• Partner with program and volunteer managers to coordinate volunteer-led events for families
• Participate in staff meetings, supervision, training, chart reviews, and other quality-assurance activities
• Maintain confidentiality and communicate with families, colleagues, and partners with respect, dignity, and kindness

You’ll also provide emergency support when needed, which may include coordinating with law enforcement, psychiatric services, community agencies, and other Homeward Bound staff.

• Bachelor’s degree in social work, psychology, human services, or a related field, or an equivalent combination of education and experience
• Two to three years of experience working with under-resourced or low-income populations
• Experience with case management, housing services, resource navigation, or community engagement
• Experience in residential or housing programs and knowledge of the Housing First model
• Knowledge of tenant rights and responsibilities under fair housing laws
• K…