Clinic Assistant

Clinic Assistant

Working Hours:

• Monday - Friday | 9am - 5pm
• Saturday | 9am - 1pm

Location: Novena

• Handle patient registration, appointment scheduling, and front desk duties
• Attend to patient enquiries via walk-in, phone calls, Whats App, and email
• Reply to patient Whats App messages politely and professionally
• Assist doctors during consultations and clinic procedures when required
• Manage patient records and update information using Plato clinic system
• Process payments, invoices, insurance claims, and related clinic documentation
• Assist with surgery / operation listing and coordination
• Liaise with hospitals, insurers, patients, and internal clinic team on claims and surgery matters
• Support daily clinic administrative duties and ensure smooth clinic operations
• Maintain cleanliness and proper organisation of the clinic front desk and treatment areas

• Relevant Clinic Assistant experience
• Experience in surgery coordination, insurance claims, and operation listing will be highly preferred
• Experience using Plato clinic system will be an advantage
• Able to write and reply Whats App messages professionally to patients