ENTRY LEVEL Order Management Support Executive

We are hiring a Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position requires a highly motivated, energetic, and resourceful person who is willing to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

• Working hours:
  
  Monday – Friday 8am – 5pm (comfortable to work from 7am-4pm, if required to attend meeting with overseas colleagues)
• Location:
  
  Novena MRT
• Contract:
  
  1 yr (potential for conversion)

• Work closely with Regional Sales Managers to solve problems and find solutions to meet customers' requests in a timely manner.
• Support the Sales team by fielding customer requests and working with necessary departments to address customers' concerns and maximize satisfaction.
• Assist the sales team by following up on quotes, ensuring pricing is set up, processing orders, and managing customer accounts to ensure a seamless sales process.
• Liaise with demand planning team to get updated customer forecasts and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interface with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders
  , including handling customer expedite requests, complaints, escalation, special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verify product pricing, coordinate schedule changes, and maintain records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co‑ordinating RMA’s, working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, release orders and other related issues.
• Co‑ordinate shipment with logistics team and handle any shipment related issues.
• Follow up with product marketing and quality team with any reported issues.
• Perform additional duties, other tasks as delegated by superiors and projects as assigned. Also, work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.).

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Familiarity with Oracle is a plus, as tasks require order entry using Oracle. Proficiency in CRM software and related systems.
• Customer service‑oriented ability, able to work well in a team and be a good team player.