Sales Support

Responsible for providing administrative and order support to assigned sales representative. Objective:
Provide operational support to the sales team on all orders from input to delivery.

• Daily order entry
• Verify that pricing is correct
• Verify that customer information is correct
• Double check all orders for accuracy
• Shipping information
• Billing information
• Contact information
• Order revision when necessary
• Send order confirmations on behalf of sales rep
• Resolve shorts/substitution/delays with purchasing/logistics/warehouse
• Work with NFG purchasing team when necessary
• Organize received orders and/or process transfer orders for drayage/special order programs
• Reports back to team daily on status of new orders

• Ensure satisfactory delivery of all orders
• Track each order from entry to delivery
• Maintain ship dates/open orders when necessary
• Manage all open/hold/in progress sales orders
• Work with NFG logistics team to ensure deliveries are received successfully
• Work to ensure customer delivery expectations are met
• Assist sales representative with solving delivery issues in a timely manner
• Reports back to team daily on status of orders and deliveries

• Communicate and resolve account issues with sales reps
• Provide accounting with a solution for credit issues, returns, and credit memos
• Overall RMA submission and providing documentation

• Manage the RMA submissions and complaint resolution
• Work with NFG team to resolve accounting/credit issues, returns, credit memos etc.
• Communicate issues that need to be escalated to sales rep and/or RS
• Reports back to the team daily on current RMA’s and resolutions

• Print POS, PFS and Buy American and other documents when requested
• Attend all team meetings
• Attend product cuttings
• Other projects as requested

• High School Diploma or equivalent
• College degree preferred
• Sales experience preferred, but not required

• Medical insurance
• Dental insurance
• Vision care insurance
• Group life & voluntary life insurance
• 401(k) savings plan
• Flexible savings plan
• Short-term & long-term disability
• PTO & PTO buy up
• Tuition reimbursement
• Wellness reimbursement

Works in a temperature-controlled office environment. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made to fulfill these requirements. The above statements generally describe the principal and essential functions of the job but should not be construed as a detailed description of all essential functions that may be inherent in the job.

National Food Group is an equal opportunity employer.