Novi Vehicles Service Writer

Join to apply for the Novi Vehicles Service Writer role at Stars and Strikes Family Entertainment Centers
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• Customer Interaction:
  Greet customers courteously and listen to their vehicle concerns. Clearly explain the repair and maintenance process, providing estimates and time frames for completion.
• Service Recommendations:
  Consult with technicians to determine necessary repairs and maintenance. Present recommended services and obtain customer approval before initiating work.
• Service Documentation:
  Accurately document customer information, vehicle details, service history, and repairs in our computerized system. Maintain organized and up-to-date records.
• Scheduling:
  Schedule appointments for vehicle repairs and maintenance, considering technician availability and customer preferences.
• Communication:
  Keep customers informed about the progress of their vehicle's service. Notify them promptly of any unexpected delays or additional work needed.
• Quality Control:
  Inspect completed work to ensure it meets quality standards and matches customer expectations.
• Billing and Payment:
  Prepare and explain invoices to customers, process payments, and maintain financial records.
• Customer Satisfaction:
  Address and resolve customer concerns or complaints professionally and promptly. Ensure a high level of customer satisfaction throughout the service process.

• Proven experience as an Automotive Service Writer or a related role in the automotive industry.
• Strong knowledge of automotive systems, repair procedures, and maintenance.
• Excellent communication and interpersonal skills.
• Exceptional customer service abilities.
• Proficiency in computer software and automotive service management systems.
• Organized and detail-oriented with the ability to multitask effectively.
• Problem-solving skills and the ability to work well under pressure.

Novi, MI