Billing Specialist

Fire Systems of Michigan is an affiliate company of Guardian Fire Protection and a leading provider of fire protection and life safety solutions, proudly serving businesses and organizations across Michigan for more than 40 years. Located in Novi, Fire Systems of Michigan delivers comprehensive fire and life safety solutions, including inspection, testing, design, installation, monitoring, and repair across a full range of systems such as fire alarms and monitoring, fire sprinkler systems, fire extinguishers, fire pumps, kitchen fire suppression, special hazards systems, and exit and emergency lighting.

Known for exceptional customer service, technical expertise, and 24/7 emergency support, Fire Systems of Michigan partners with customers across diverse industries to ensure code‑compliant protection for people, property, and assets.

Fire Systems of Michigan is an affiliate company of Guardian Fire Protection and a leading provider of fire protection and life safety solutions, proudly serving businesses and organizations across Michigan for more than 40 years. Located in Novi, Fire Systems of Michigan delivers comprehensive fire and life safety solutions, including inspection, testing, design, installation, monitoring, and repair across a full range of systems such as fire alarms and monitoring, fire sprinkler systems, fire extinguishers, fire pumps, kitchen fire suppression, special hazards systems, and exit and emergency lighting.

Known for exceptional customer service, technical expertise, and 24/7 emergency support, Fire Systems of Michigan partners with customers across diverse industries to ensure code‑compliant protection for people, property, and assets. Please visit our website, , to learn more about us.

The Billing Specialist will be responsible for managing customer invoices, uploading billing information to customer portals, and assisting customers with any billing inquiries. This role requires attention to detail, excellent communication skills, and the ability to work well in a fast‑paced environment.

• This is an hourly position based on experience. Pay is negotiable depending on candidate experience
• Quarterly bonus opportunities

• Invoice Management:
  • Generate and issue accurate invoices for services rendered to customers.
  • Upload invoice information to customer portals and internal systems as required.
  • Provide summary invoices and reports to large customers with a high volume of invoices.
  • Review service orders and contracts to ensure proper billing.
• Customer Interaction:
  • Act as the primary point of contact for customers with billing questions or concerns.
  • Address customer inquiries regarding billing discrepancies, payment issues, and service charges in a professional and timely manner.
  • Provide clear explanations of charges, payment terms, and any adjustments needed.
• Data Entry & Record-Keeping:
  • Accurately enter billing data into company systems and maintain up-to-date customer account information.
  • Monitor and track outstanding invoices and work to ensure timely payments.
  • Reconcile discrepancies in accounts and collaborate with internal teams to resolve issues.
• Accounts Receivable:
  • Track and monitor accounts receivable aging to ensure all invoices are accounted for and properly sent to customers for payment.
  • Send payment reminders to customers with overdue balances.
  • Work with the accounting department to resolve any issues related to payments or billing.
• Collaboration:
  • Coordinate with internal teams, including service, sales, and accounting, to ensure accurate and timely invoicing.
  • Work closely with the accounting department to assist in month‑end and year‑end close processes.
• Customer Satisfaction:
  • Provide exceptional…