Cust Exp Pickup Coordinator; CXPC
Job in
Novi, Oakland County, Michigan, 48374, USA
Listed on 2026-01-15
Listing for:
FedEx
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Fed Ex - B7A-A4C0-44C3-973D- [Customer Service Representative] As a Customer Experience Pickup Coordinator at Fed Ex, you'll:
Serve as a vital customer advocate, focusing on enhancing new customer activation, improving the pickup experience, and ensuring responsiveness to any customer issues;
Continuously execute established CXPC plans, including those for daily performance, holiday performance, and contingency execution;
Build relationships and networks with all groups supported;
Effectively communicate, balancing multiple tasks and priorities to balance different work streams simultaneously.
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