Patient Access Representative

Join to apply for the Patient Access Representative role at Insight Hospital and Medical Center
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West Bloomfield Township, MI $16.00-$19.00

Our meticulous and empathetic Patient Access Representative works in our Multi‑Specialty facility to help provide patient care second to none. The role thrives in a fast‑paced, team‑oriented environment with neurology, pain management, chiropractic, physical therapy, and more. The representative is cross‑trained in all clinical administrative processes, answering phones, checking in/out patients, performing patient reminder calls, and entering information into the EMR.

Maintaining patient confidentiality at all times is required. Top candidates demonstrate superior customer service skills focused on patient/customer satisfaction.

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401(k) with matching; fully vested after 3 months of employment with eligibility to contribute
• Short‑ and long‑term disability and life term insurance, complementary to full‑time employment
• Additional supplementary coverages offered at employee elections: accident, critical illness, hospital indemnity, AD&D, etc.

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Performs data entry through Electronic Medical Record system
• Maintains medical records and patient confidentiality
• Performs insurance verification as needed and directed
• Answers phone calls in a friendly and helpful manner
• Registers patients and schedules appointments as directed
• Multitasks and moves between responsibilities in a fluid manner
• Adheres to departmental standards and policy
• Other duties as assigned

• Eligible for employment by any U.S. employer
• High school diploma or GED required
• Associate’s or Bachelor’s degree in business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Maintains a high level of confidentiality and professionalism at all times
• Detail oriented, conscientious, and committed to precision
• Relates well to and works effectively with a diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, strong typing and desktop navigation skills
• Independent problem solving
• Great data entry skills
• Excellent verbal and written English communications for safe and effective patient care and documentation standards
• Friendly, empathetic, and respectful
• Reliable work results, timeliness, and attendance
• Works in a fast‑paced, stressful environment while maintaining positive energy
• Works under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Aware of standards and performs in accordance with them

Insight is an equal‑opportunity employer and values workplace diversity.