EFM-Specialist, Logistics Operations

Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Specialist, Logistics Operations is responsible for maintaining expected service level of all EFM shipments, updating shipments with the most accurate and timely status, and ensuring quality of service provided to EFM customers.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Track, trace, and monitor Estes Final Mile shipments and update the status with complete notes.
• Perform clerical processes related to the Estes Final Mile business. Process routine customer information in support of transportation, billing, and/or collection efforts.
• Monitor the web, fax, and voice mail for service provider updates.
• Maintain data for specific customers, markets, products, and/or processes as required.
• Assist and support Customer Service, Supervisors, and Managers with various business needs.
• Communicate to Supervisor any issues or problems that may put a shipment in jeopardy of failure.
• Complete outbound calls to consignees requesting a delivery follow up.
• Appropriately identify and resolve consignee issues.
• Confirm charges from service providers as needed.
• Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate.
• Work to find new ways to enhance or drive efficiencies in the customer and end user experience through continuing process improvements.
• Manage and maintain Terminal and Agent relationships.
• Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing.
• Support and promote company core values.
• Regular attendance is required.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Must be comfortable in a fast-paced, startup environment.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
• Ability to effectively present information and respond to questions from groups of customers and employees.
• Ability to read and interpret general business documents.
• Ability to write routine reports and general business correspondence.
• Ability to work with peers and communicate basic concepts.
• Must be comfortable on outbound phone calls.
• Ability to solve practical problems through standardized solutions that require limited judgment.
• Ability to follow prescribed and detailed procedures to solve routine problems.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.
• Must be able to work flexible shifts.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION/EXPERIENCE

Minimum of a High School Diploma (or equivalent) and 0-2 years…