IT Help Desk Intern

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Novi, MI, US

Signal Group is seeking a motivated IT Help Desk Intern to join our Information Technology department. This position offers practical, hands-on experience in a professional IT environment. The intern will work alongside experienced staff and receive on-the-job training. It is an excellent opportunity for students and early-career professionals to begin a career in information technology. This is a paid opportunity with a competitive hourly wage commensurate with education, certifications, and experience.

The position is available on a full-time or part-time basis. A part-time intern who performs well may be considered for full-time employment after they complete their academic program.

About Signal Group

Signal Group is an e-commerce and technology company headquartered in Novi, Michigan. Our team is small and collaborative, so each employee’s contributions have a direct impact on our operations.

Key Responsibilities

• Resolve help desk tickets assigned by the IT System Administrator and Director of IT
• Help employees diagnose and resolve technical issues, and escalates complex issues to senior IT staff
• Keep assigned tickets up to date and resolve them on time
• Keep IT equipment and software updated to supported levels
• Help document IT processes and keep them in the central document repository
• Keep asset records accurate and up to date
• Report changes in procedures or the status of IT assets to the team
• Apply AI tools appropriately to IT issues and projects
• Support special projects as assigned

Qualifications

Applicants should meet at least one of the following:

• Currently enrolled in an IT, computer science, or related academic program
• Recent graduate of such a program
• Holds or is pursuing an industry certification, such as CompTIA A+, Network+, or Google IT Support

Preferred Skills and Competencies

• A strong commitment to learning across all areas of technology
• Clear, professional communication and attentive listening
• Strong organizational, time management, and follow-through skills
• Ability to multitask and keep a positive attitude under pressure
• Proficiency in Microsoft 365, Google applications, and Microsoft Edge
• Basic knowledge of Windows networking (preferred)
• Familiarity with EOS (Entrepreneurial Operating System) (preferred)

Schedule

• Monday through Friday, during standard business hours
• Full-time or part-time
• On-site at our Novi office

Physical Requirements

• Ability to sit and work at a computer for up to 8 hours per day
• Ability to lift up to 40 pounds

Compensation

• Competitive hourly wage, commensurate with education, certifications, and experience.

The Signal Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.