Manager, User Experience

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group

Summary:

Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

Job Responsibilities:

Salary:
Starting at $80,000 USDImmediate, Open position

We are seeking an experienced and highly motivated Manager to lead our team of IT professionals responsible for providing technical support to our employees. The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all incidents and requests are managed effectively and in a timely manner.

The Manager will also be responsible for driving continuous improvement of our support processes and user experience. The Manager is responsible for applying global Customer services standards to the region and is part of the Global Customer services team.

Your Responsibilities Manage a team of Deskside Support technicians, providing guidance and support as required

Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues

Ensure that all incidents and requests are resolved in accordance with defined SLAsMonitor team performance and identify areas for improvement

Drive continuous improvement of support processes, tools, and techniques

Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams

Provide regular reports on team performance and KPIsEnsure that team members are trained and equipped to deliver a high standard of support

Develop and maintain documentation related to support processes, tools, and techniques

Participate in the development of IT strategies and roadmaps

Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management Advise on the budget for their area of responsibility

Who we are looking forAt least 5 years of experience in a similar role with a team of Deskside Support technicians or other IT area technicians

Strong technical knowledge of desktop hardware, operating systems, and software applications

Proven track record in delivering high-quality customer service

Strong leadership skills

Your preferred qualifications

Knowledge of ITIL and IT service management processes is a plus

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you  addition, we offer you the following site benefits:

An overview of our benefits will be…