Solutions Engineer

ESTECO is looking for a Solutions Engineer who enjoys being hands-on with enterprise software and direct interaction with customers. The ideal candidate will manage the technical side of our US customer engagements including installation, upgrading and troubleshooting VOLTA. Lead technical discussions with customer IT teams, and ensure issues reach our engineering team clearly analyzed and well documented for resolution and support.

Location: Novi, Michigan –Hybrid Role (in office 3 days a week)

Experience: 3-5 years

ESTECO is an independent software provider that connects optimization, simulation, and business processes to enable smarter design of products and services. For nearly 30 years, the company has been pushing the boundaries of digital engineering to make complexity invisible and innovation effortless. Fueled by scientific research — its vendor-neutral, reliable technology serves over 400 organizations across automotive, aerospace, and manufacturing globally.

Everyday, industry leaders like Ford, GE Aerospace, Toyota, and Whirlpool rely on ESTECO software to make data-driven decisions and achieve transformative results.

Our technology stack includes two core products: mode FRONTIER and VOLTA. mode FRONTIER is our desktop application for workflow authoring and design optimization, while VOLTA is our enterprise platform for Simulation Process and Data Management (SPDM), collaboration and democratization of simulation. Our customers are leading engineering organizations in aerospace and defense, automotive, energy and industrial manufacturing.

The Professional Services team delivers and supports VOLTA for new and existing customers. Our group deploys, installs and upgrades the platform, including patches and version migrations, both on-premise and in the cloud. The team provides advanced troubleshooting on networking, authentication, licensing, connectivity and performance, as well as configuration integrations with our customers' enterprise systems. The distributed team works across the US, Italy and India, in close contact with ESTECO's product and development teams.

The ideal candidate will have the following experience, skills and qualifications

• A Bachelor's or Master's degree in Computer Science, Computer Engineering or a related field, or equivalent experience.
• 3–5 years of experience as a system administrator, Dev Ops engineer, support engineer, professional services engineer or in a similar role working with enterprise software, of which at least 2 years in a customer-facing position.
• Solid administration skills on Linux (RHEL or similar) and Windows Server: services, permissions, logs, scheduled tasks, package and patch management.
• Experience deploying, configuring and troubleshooting Java-based web applications.
• Experience using AI-assisted tools in technical work, always validating their output against logs, documentation and tests.
• Understanding of networking and HTTP: DNS, reverse proxies and load balancers, TLS and certificates, firewalls, timeouts.
• Experience with identity and access management: LDAP/Active Directory and SSO protocols (OIDC/OAuth2).
• Working knowledge of relational databases such as SQL Server, Oracle, MariaDB or PostgreSQL (installation, connectivity, backup).
• Hands-on experience with containers and Kubernetes at an operational level, including persistent storage.
• Direct experience with at least one major cloud platform, preferably AWS (compute, storage, networking, IAM).
• Scripting skills in Power Shell and/or Bash for automation and troubleshooting.
• Excellent verbal and written communication skills in English, and the ability to explain technical topics to both IT professionals and engineers.
• The ability to work independently and…